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Tips Home - Once your car arrives.
 
  • ACCEPTING YOUR VEHICLE FOR DELIVERY
    Inspect your vehicle SLOWLY AND CAREFULLY and compare the condition and mileage against the "Original Inspection Report" provided by your car transport company at origination (ALSO INSPECT THE ROOF AND UNDER FRONT AND REAR BUMPERS). If there are inconsistencies, note them as exceptions and be sure the driver signs it. NEVER ACCEPT YOUR VEHICLE AT NIGHT IF YOU CANNOT VERIFY ITS CONDITION - without being viewed and signed by the driver, you have little recourse if damage had occurred during transit.

  • IF DAMAGE SHOULD OCCUR
    The majority of car transport experiences are worry-free, with your damage-free vehicle arriving at the estimated time. On occasion, a vehicle may become damaged in transit. If this should happen, note all damage on your inspection report (see item above), obtain the driver's signature, and contact your car transport company. The car transport company should then work with you to reimburse you for verifiable damage done to your car.

  • DISPUTES
    If you believe that a car transport company has not treated you fairly, first try to work it out with the company. Car transport companies are more likely to cooperate with you if they believe you are trying to work fairly with them. Be reasonable, but firm. If all else fails, you may consider filing a complaint with the Better Business Bureau in the city in which the car transport company is listed. The U.S. Dept. of Transportation - http://www.dot.gov - regulates car transport companies - however they will usually not get involved until after you have a court judgment against a car transport company (in small claims court, for example).

 
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